Sunny Wags / Useful information
Shipping & returns
Where we deliver.
Sunny Wags serves the United States. Available destinations are the U.S. states and Washington, DC shown at checkout. We do not offer international delivery or delivery to U.S. territories through this checkout.
Enter a complete, accurate delivery address. If you need delivery to a PO box or military address, contact us before ordering so we can confirm whether the destination can be served.
Shipping costs, before you pay.
Standard shipping is $5.95 for one-time orders under $60. One-time orders of $60 or more qualify for free standard shipping. The threshold is based on the merchandise total after discounts, before tax.
Eligible subscription orders receive free standard shipping. Your checkout shows the charge, if any, before payment. Sales tax is separate and is calculated where applicable.
From order to doorstep.
Standard delivery is estimated at 3–5 business days after dispatch. Weekends and carrier holidays are not business days. Your confirmation includes your order details and a private link to follow its status. Shipping updates include tracking when a package has been dispatched.
An order may arrive in more than one package. Each shipment has its own update, so a partial delivery does not necessarily mean an item is missing.
Delivery estimates are not guaranteed arrival dates. Timing can vary by destination, carrier, weather, holidays, and product availability. Contact us if a package is delayed or tracking appears incorrect.
Need help with an order?
Start with your order number and the email used at checkout.
An address needs changing
Contact us promptly. An update in your subscription account applies to future renewals, not an order that is already paid or being prepared.
An item arrived damaged or incorrect
Send a description and, if practical, photos of the item and package. Keep the packaging while we review a replacement or refund.
Tracking says delivered, but the package is missing
Check the delivery area and with your household, then contact us with the order number and tracking details so we can help investigate.
The Good Day Guarantee.
Your first Good Day Plan purchased directly from Sunny Wags is covered for 90 days from delivery, once per household. If it is not right for your dog, contact us within that period for a refund of the full amount paid for the covered plan. No return is required.
You do not have to finish the products, complete a check-in, leave a review, or keep a subscription active. See the full guarantee for eligibility and how to request a refund.
Other return and refund requests.
For individual items, repeat purchases, or requests outside the Good Day Guarantee, contact support before sending anything back. We will review the order and explain the available resolution. Do not mail products without return instructions.
Rights relating to defective, damaged, incorrect, or undelivered goods under applicable law remain available. Requesting a refund does not cancel a subscription; use the subscription management link to stop future renewals, or ask support to help.
How refunds are issued.
Approved refunds go to the original payment method. We will confirm the refund when it has been processed. The time it takes to appear on your statement depends on your payment provider.
For an order that has already shipped or been paid, cancellation of future deliveries does not automatically reverse that order. Contact us to discuss the order separately.
Last updated September 14, 2026.