Privacy policy

This policy describes information handled when you visit Sunny Wags, place an order, manage a subscription, contact us, or sign up for emails. Sunny Wags is the store name used on this website. For privacy questions or requests, use our contact page and mention privacy in the subject.

Separate services you visit through a link, such as a questionnaire hosted on Videofunnel, have their own privacy practices. Review their policy before providing information there.

• Shopping and orders: name, email address, delivery and billing details, optional phone number, items ordered, payment status, and shipping or refund records.
• Accounts: account details, saved addresses, authentication information, preferences, and order or subscription records associated with the account.
• Subscriptions: selected items, quantities, interval, recurring amount, delivery address, consent records, changes, pauses, skips, and cancellation information. Cancellation feedback is optional.
• Support and reviews: messages, order details, any files or images you choose to provide where supported, and review content and author information.
• Email signups: email address, optional first name, signup source, and marketing preference.

Please provide only what is needed. Do not send payment card details, government identification, or unnecessary personal information through a support message.

The store uses essential session and cart technologies to maintain your cart, protect forms, remember privacy choices, and keep account access working. We may receive basic technical information such as IP address, browser information, request times, and security logs.

Links from an ad, email, or other website can tell us where a visit or order came from. A personalized link may also include a short detail such as a dog’s name to tailor the page you requested. Avoid sharing a link that contains private information.

Payment, email, and shipping providers return information needed to process an order or service request, such as payment confirmation, email delivery status, or package tracking.

• Operate the store and provide the products or services you request.
• Process payments, shipments, renewals, refunds, and customer support.
• Keep order and subscription records, document consent, and send necessary service messages.
• Prevent misuse, protect accounts, investigate problems, and meet legal obligations.
• Understand store performance and campaign attribution.
• Send optional marketing emails when you have signed up, and enable optional analytics or advertising technologies according to your browser choices.

A marketing signup is not required to buy. Declining advertising tracking does not stop checkout from working.

We provide relevant information to service providers that help operate the store: payment processing, hosting and security, order preparation and shipping, customer support, and email delivery. Stripe processes payments and Resend delivers service and marketing emails when those services are active. Your full card details stay with the payment provider; do not send them to us in a message.

When enabled and permitted by your choices, analytics and advertising partners may receive browser identifiers and shopping events. These partners may include Meta, Google, and TikTok when used by the store. Optional analytics and advertising technologies require your consent. Advertising measurement may include a protected, hashed email identifier when permitted. Hashing does not make that identifier anonymous.

We may also disclose information when necessary to comply with law, protect rights or security, resolve fraud, or complete a business transaction, subject to applicable protections.

Visit Privacy preferences — do not sell or share to turn optional analytics or advertising technologies on or off for this browser. Essential technologies remain active because they support security, your cart, and the service.

The store recognizes a Global Privacy Control signal by disabling advertising tracking for that browser visit. Where applicable, this serves as a browser-level opt-out of advertising data sharing. Disabling advertising in preferences also opts out of this browser’s optional advertising sharing.

Your preferences are browser-specific. If you use another browser or device, or clear its cookies, set your preferences again. Your browser may also offer its own controls. Information already shared before a preference change may remain subject to the recipient’s retention obligations and your applicable rights.

Use the unsubscribe link in a marketing email, our unsubscribe page, or account preferences to manage marketing email. These choices are separate from browser tracking consent.

Necessary messages about an order, password reset, subscription, payment, shipping, refund, or other requested service may still be sent. We keep suppression and preference records as needed to honor an opt-out.

We keep information for as long as reasonably needed for the purpose described, including fulfilling orders, managing subscriptions, resolving disputes, preventing misuse, and meeting accounting or legal obligations. The period depends on the type of information and the relevant obligation.

Abandoned anonymous carts and certain nonfinancial event records are subject to routine cleanup. Purchase, subscription, consent, and financial records may need longer retention. A deletion request does not necessarily require removal of records we must keep by law.

We use safeguards appropriate to the service, including protected account access and restricted administrative access. No internet service can guarantee absolute security. Keep passwords and private order or subscription links confidential.

Depending on where you live and applicable law, you may have rights to access, obtain a copy of, correct, or delete personal information, opt out of certain uses or sharing, and appeal a decision about a request. Contact us to make a request or appeal, and we will help you through the process.

We may ask for information reasonably necessary to verify your identity and authority to act. An authorized agent may contact us with evidence of authorization where permitted. We will explain if a request cannot be completed or if a legal exception applies. We will not discriminate against you for exercising a protected privacy right.

For a browser advertising opt-out, use privacy preferences. For other requests, contact Sunny Wags. Avoid sending sensitive identity documents unless we specifically explain why they are needed through an appropriate channel.

The store is intended for adults and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can review and address it.

A review you submit for publication may be displayed with the author name and content you provide. Avoid including private details you do not want to appear publicly.

We may update this policy as the service changes. The update date appears on this page. We will provide additional notice when required for a material change.