Sunny Wags / Useful information
The Good Day Guarantee
A little more time. A lot less pressure.
Choosing a new routine should feel considered, not final. Give your first Good Day Plan a fair place in your dog’s day. If it is not right for you and your dog, tell us.
Contact us within 90 days of delivery and we will refund the full amount you paid for your covered plan. No return required.
Applies to your first Good Day Plan purchased directly from Sunny Wags on sunnywags.com. One guarantee claim per household. The 90-day period starts on delivery.
A promise you can understand.
The whole covered plan
The refund covers the amount actually paid for the eligible plan after discounts, not just the price of one month or one jar.
No jars to send back
Opened, partly used, or empty products do not prevent an eligible guarantee claim. There is no return shipping to arrange.
No extra hoops
No check-in, positive review, proof of a health result, or continuing subscription is required.
How to use your guarantee.
There is no special form and no need to justify your dog’s experience.
Get in touch
Use our contact page within 90 days of delivery. Include your order number and the email used to order, and say you would like to use the Good Day Guarantee.
We locate your purchase
We check the order, delivery date, and first-plan eligibility. If an order detail is missing, we will help find it.
Your refund goes back
We refund the covered plan to the original payment method and confirm once it is processed. Your payment provider controls when the credit appears.
The details, without the fine-print hunt.
What is a covered Good Day Plan?
An offer explicitly sold as a Good Day Plan on Sunny Wags is covered when it is your household’s first such purchase. Standalone products, unrelated cart additions, and later plan orders are not automatically included. If you are unsure, contact us before ordering.
What if the plan contains several products or jars?
The guarantee covers the full amount you paid for that eligible plan, including all products sold as part of it. A multi-jar plan is not refunded as only one jar. Applicable tax on refunded items is refunded as appropriate.
Do I have to wait all 90 days?
No. You can contact us at any point within 90 days of delivery. You do not have to finish the products or complete a minimum period of use.
Does canceling my subscription affect the guarantee?
No. Eligible coverage does not depend on keeping a subscription. Cancel future renewals online whenever you choose. A refund request and cancellation are separate actions, so let us know if you need help with both.
Is this a promise of a particular health result?
No. Every dog is different. This is a refund promise for an eligible purchase, not a guarantee of a health outcome or a reason to delay veterinary care.
What about a damaged item or a later order?
Contact support. We will review the issue separately under our shipping and returns policy and applicable law. The first-plan limit does not remove your rights concerning defective or incorrect goods.
Ready whenever you need us.
Contact Sunny Wags and include your order details. For subscription changes, visit your subscriptions or open the private management link from your order confirmation.
Last updated September 14, 2026.